Delivery Information

Delivery Estimates:

Brissco Plastics strives to meet delivery estimates, but they are approximate and subject to unforeseen circumstances beyond our control. We are not liable for any losses, costs, damages, charges, or expenses resulting from delivery delays, and time is not considered of the essence.

Local Deliveries (Bristol and Surrounding Area):

Deliveries to addresses within the Blue area on the map are handled by our own fleet of delivery vehicles. We do not operate on bank holidays or weekends.

Free carriage on orders over £250 Inc VAT.
£15.00 carriage fee for orders under £250 Inc VAT.

Nationwide Delivery:

For deliveries outside the local area, we use carrier networks. Orders placed before 11 am will be dispatched within 1-2 working days if items are in stock.

Free carriage on orders over £1,000 Inc VAT, 1-2 working day service.
£24.00 carriage fee for orders under £1,000 Inc VAT, 1-2 working day service.

Returns Policy:

Returning an Item – Damage:

If you receive damaged goods, notify us within 72 hours of receipt. Check the quantity against the carrier's paperwork and note any shortages.

Returning an Item – Risk:

Once delivered, you are responsible for the goods. Notify us of any transit damage, shortages, or incorrect items on the delivery consignment note.

Returning an Item – Incorrect/Non-Delivery:

Notify us within 72 hours of receipt for incorrect goods. We accept liability for non-deliveries if notified within 3 days of the expected delivery date.

Returning an Item – Faulty:

Report faulty goods within 72 hours of receipt. If we arrange collection, ensure proper packaging. Faults caused by accident, neglect, or misuse are not eligible for a refund or exchange.

Cancelling an Item:

You can cancel before a confirmed delivery date or dispatch, free of charge. UK Distance Selling Regulations allow cancellation within seven working days of delivery. Return unopened, original items within 7 days for a full refund. You are responsible for return costs unless the item was delivered in error or is faulty.

To cancel, contact our Sales Office at 0117 311 3700. Arrange for collection within 72 hours to ensure timely return. Refund issued within 30 days of cancellation.

This policy does not affect your statutory rights. You'll be notified via email once your return is processed. For further queries, contact our sales office.

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